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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Mont Blanc
  • E-Commerce Operations Manager
Mont Blanc
Mont Blanc

Founded in 1906

E-Commerce Operations Manager

Type
Full time
Industry
Luxury Fashion, Luxury Watches and Jewelry
Location
New York, NY
Category
eCommerce, Operations
Remote
Not Remote
Seniority
Manager
Compensation
$100,000 - $125,000 annually

Jobs inner cover
Jobs inner cover

Summary

Mont Blanc

Founded in 1906

E-Commerce Operations Manager

Type
Full time
Industry
Luxury Fashion, Luxury Watches and Jewelry
Location
New York, NY
Category
eCommerce, Operations
Remote
Not Remote
Seniority
Manager
Compensation
$100,000 - $125,000 annually

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As an E-Commerce Operations Manager at Montblanc in New York, you will play a crucial role in advancing the brand's digital presence by managing the operational infrastructure of Montblanc.com in North America. You will ensure operational accuracy, data integrity, and readiness across all digital initiatives, supporting a Client Relations team focused on excellent client service and experience.

Responsibilities
  • Lead and manage operational escalations, including fraud investigations, payment validation issues, and order holds.
  • Collaborate with the After-Sales team to manage repair and replacement workflows.
  • Create and maintain reporting dashboards to analyze escalation trends and optimize processes.
  • Manage end-to-end fulfillment operations, ensuring timely and accurate order processing and delivery.
  • Oversee return logistics and personalized order flows, ensuring smooth reverse logistics.
  • Monitor key systems for synchronization issues and platform discrepancies.
  • Support User Acceptance Testing and regression testing for new feature rollouts.
Requirements
  • Bachelor's degree required.
  • 4+ years of experience in eCommerce operations or a related operational role.
  • Extensive experience with SAP and Salesforce Commerce Cloud (SFCC).
  • Experience working in Agile environments, with Scrum Master certification preferred.
  • Strong proficiency in managing digital content and streamlining workflows.
  • Exceptional organizational, project management, and communication skills.

We have summarized this job description for you, click apply to see more details from the employer.

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