Summary
The Executive Support Associate provides on-site technical support and acts as the primary IT contact for executive-level associates in the New York and New Jersey offices. This role requires strong technical proficiency across Apple and Windows devices, mobile platforms, conferencing equipment, and a customer-focused approach to enhance executive productivity.
Responsibilities
- Provide on-site technical support for senior executives.
- Implement and support technologies throughout their lifecycle.
- Resolve technical issues quickly with minimal disruption to executives.
- Set up and test audio and video conferencing equipment prior to meetings.
- Log incidents and service requests into the call logging tool.
- Lead cross-functional resolution efforts with operational and engineering staff.
- Provide feedback and user acceptance testing for technology products.
- Maintain confidentiality while supporting executive needs.
- Analyze technology issues to determine root causes and troubleshoot for resolution.
Requirements
- Five years experience supporting desktop systems software and hardware and overall incident ownership.
- Three years experience supporting desk side services for executives and assistants.
- Three years experience with Microsoft desktop laptops Apple technologies and network connectivity.
- Two years experience with Zoom and Microsoft Outlook Exchange including advanced troubleshooting.
- Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.
- Experience with AutoPilot and SCCM for endpoint management and software delivery.
- Comfortable supporting C Level executives and working under pressure.
- Excellent client facing communication skills and ability to build trusted relationships.
- Strong attention to detail and tenacious follow up.
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