Expert Client Advisor, Exotics

Summary

Experienced luxury sales professional responsible for leading the exotics category in-store, delivering exceptional client experiences and acting as a subject matter expert for product knowledge, client development, and sales leadership. Serves as a resource for the team, supports managers, and communicates corporate strategy through briefings and coaching. Focuses on driving business performance through clientelling and product expertise.

Responsibilities

• Act as the in-store expert for the exotics product category
• Drive exotics business sales and meet category targets
• Provide product training and lead new launch initiatives
• Develop and manage a personal portfolio of clients
• Coach team members through morning briefings trainings and 1:1 sessions
• Observe selling ceremonies and provide feedback to improve performance
• Communicate corporate strategy and relevant business information to the team
• Deliver exceptional client experiences and cultivate long term client relationships

Requirements

• Proven experience in luxury retail sales with a focus on watches jewelry or exotics
• Strong storytelling and interpersonal skills
• Demonstrated ability to lead sales in a product category and be a top seller
• Experience in client development and clientelling techniques
• Ability to train coach and mentor team members
• Highly analytical with strong commercial acumen
• Passion for the brand and deep product knowledge