SummaryThe ideal Area Facilities Manager is highly networked, customer focused, richly experienced, skilled, motivated, results oriented, uses good judgment in all decisions and actions and is committed to providing outstanding customer service every day. Working at Nordstrom as a Facility Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.
Responsibilities- Establish and maintain a safety-first culture by maintaining a clean, comfortable, and well-managed portfolio and driving safe work practices.
- Drive and promote safety culture within portfolio including subcontractors, suppliers, and visitors.
- Responsible for performance of team of technicians, vendors, and suppliers over multiple locations to perform maintenance and repair on equipment and facilities systems.
- Establish relationships with site leads, regional leadership, and business partners to establish trust and credibility in the delivery of FM services.
- Uphold contract terms and conditions with subcontractors and suppliers to ensure proper delivery of goods and services against contracts and expectations.
- Ensure customer satisfaction in the delivery of Facility Management services and provide leadership to increase customer satisfaction.
- Ensure that planned and scheduled monthly, quarterly, semi-annual, and annual Preventive Maintenance on both critical and non-critical equipment is completed.
- Act as point of contact with site occupants, property management/landlords to coordinate FM activities and ensure company and customer needs are met.
- Support the business by developing and implementing standard operating procedures (SOPs) and preventive maintenance schedules (PM) to support all areas.
- Respond to emergency calls as necessary.
- Possess technical knowledge of HVAC, Vertical Transportation, Restaurants, Entry/Signs, specialty systems (i.e., security, fire alarm) MEP and other building elements.
- Help leadership drive volume and achieve operational goals such as store sales volume or fulfilment delivery timeliness and accuracy.
Requirements- Minimum 5 years’ experience as a Facilities Manager or equivalent.
- Relevant Bachelor’s degree or equivalent education preferred.
- A proven track record of success in Facilities Management including a solid knowledge of building/mechanical, electrical systems (MEP).
- Experience using CMMS (Computerized Maintenance Management System) systems and reporting including planning, scheduling, and workstream analysis.
- Demonstrated ability to build strong relationships with customers, peers, and senior leadership.
- Experience managing remote teams and third party contracted services.
- Strong analytical and problem-solving skills including complex issues involving multiple entities.
- Proficiency in MS Office suite with demonstrated abilities in Excel and Outlook.
- Demonstrated communication skills, written and verbal, including negotiation and conflict resolution.
- Six Sigma, Lean, TPC, or other operational excellence methodology certifications a plus.
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