Financial Service Specialist 1

As a Financial Service Specialist 1, you will serve as an Ambassador for Nordstrom, handling customer phone calls in a virtual environment. This fully remote position requires a compassionate, empathetic, and solutions-oriented individual committed to delivering Nordstrom's Legendary Customer Service.

• Answer complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products.
• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online-related questions.
• Enter and review new account applications from multiple channels, including stores, online, and promotional invitations.
• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
• Perform other duties as assigned.

• 1+ years of experience in customer service.
• Ability to handle a high volume of calls with detail and accuracy.
• A quiet, distraction-free, secure workspace.
• Ability to work autonomously with minimal supervision in a virtual environment.
• Demonstrated computer experience and technical troubleshooting skills.
• Strong analytical, problem-solving, and decision-making skills.
• Clear and professional communication skills, both verbally and written.
• Flexible schedule availability, including nights and weekends.