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Brobston Group is the #1 source for luxury fashion, jewelry, beauty, and home décor jobs in North America. We specialize in retail, corporate, and executive consulting roles. We offer both hands-on recruiting services and tailored job posting services to luxury brands and retailers. Brobston Group was founded by William Brobston in 2017 and is based in New York City.

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  • Nordstrom
  • Financial Services Specialist …
Nordstrom
Nordstrom

Founded in 1901

Financial Services Specialist 1

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Las Vegas, NV
Category
Finance
Remote
Fully Remote
Seniority
Associate

Jobs inner cover
Jobs inner cover

Summary

Nordstrom

Founded in 1901

Financial Services Specialist 1

Type
Full time
Industry
Luxury Fashion, Department Stores
Location
Las Vegas, NV
Category
Finance
Remote
Fully Remote
Seniority
Associate

Application Type

Marketplace (external)

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the employer to apply directly.

Job Description

Summary

As a Financial Services Specialist 1 at Nordstrom, you will serve as an Ambassador for the company, handling customer phone calls in a virtual environment. You will be responsible for providing exceptional customer service and upholding Nordstrom's tradition of Legendary Customer Service.

Responsibilities
  • Answer complex inbound account inquiries related to Visa, Retail, Debit, Loyalty Program, and Gift Card products.
  • Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online-related questions.
  • Enter and review new account applications from multiple channels, including stores, online, and promotional invitations.
  • Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
  • Perform other duties as assigned.
Requirements
  • 1+ years of experience in customer service.
  • Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience.
  • A quiet, distraction-free, secure workspace.
  • Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership.
  • High level of self-motivation and ability to work autonomously with minimal supervision in a virtual environment.
  • Demonstrated computer experience and technical troubleshooting acumen, with the ability to navigate through multiple systems at once with dual monitors.
  • Ability to work with integrity and respect confidentiality.
  • Strong analytical, problem-solving, and decision-making skills.
  • Clear and professional communication skills with customers and co-workers, both verbally and written.
  • Ability to work a flexible schedule based on department needs, including nights and weekends.

We have summarized this job description for you, click apply to see more details from the employer.

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