SummaryAs a Financial Services Specialist 1 at Nordstrom, you will serve as an Ambassador for the company, handling phone calls from customers in a virtual environment. This fully remote position requires a compassionate, empathetic, and solutions-oriented individual committed to upholding Nordstrom's tradition of Legendary Customer Service.
Responsibilities- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program, and Gift Card products.
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online-related questions.
- Enter and review new account applications from multiple channels, including stores, online, and promotional invitations.
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
- Perform other duties as assigned.
Requirements- 1+ years of experience in customer service.
- Ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience.
- A quiet, distraction-free, secure workspace.
- Ability to work entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership.
- High level of self-motivation and ability to work autonomously with minimal supervision in a virtual environment.
- Demonstrated computer experience and technical troubleshooting acumen, with the ability to navigate through multiple systems at once with dual monitors.
- Ability to work with integrity and respect confidentiality.
- Strong analytical, problem-solving, and decision-making skills.
- Clear and professional communication skills with customers and co-workers, both verbally and written.
- Ability to work a flexible schedule based on department needs, including nights and weekends.
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