Summary
Alteration staff member responsible for providing tailoring expertise and exceptional customer service in a luxury retail environment. Performs fittings and alterations on a wide range of garments using standard and specialty sewing equipment while maintaining a clean and safe work area. Works as part of the tailoring team to meet individual productivity and service goals.
Responsibilities
- Perform garment fittings and execute alterations for customers.
- Use standard sewing, pressing and spotting equipment safely and effectively.
- Operate specialty machines such as buttonhole, coverstitch and leather equipment.
- Make alteration decisions during customer fittings using technical expertise.
- Maintain high levels of customer service and develop strong customer relationships.
- Follow store, alteration workroom and tailor procedures and policies.
- Support store and department initiatives and assist with ad hoc responsibilities as needed.
- Maintain a clean and safe work environment and ensure quality workmanship.
Requirements
- Minimum 3 years fitting and tailoring experience with high end merchandise.
- Ability to fit and alter a wide range of garments and luxury fabrics.
- Technical experience with specialty skills such as leather, knits, double face, beading and fine tailoring.
- Experience using specialty machines including double blind, buttonhole and coverstitch.
- Knowledge of alterations industry including fabrication and styling of luxury merchandise.
- High school diploma or equivalent preferred.
- Proven ability to provide exceptional customer service and meet productivity goals.
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