Summary
The Flagship Boutique Director leads the boutique's performance, operations, and team while driving sales growth and profitability. This role develops lasting relationships with local and global clients and delivers an exceptional luxury watch experience.
Responsibilities
- Achieve sales budgets and boutique KPIs, analyze performance, and manage costs and profitability.
- Lead, recruit, coach, and develop the boutique team, setting clear objectives and fostering an accountable, collaborative culture.
- Oversee daily operations, presentation, visual merchandising, inventory accuracy, compliance, reporting, and security.
- Build client relationships, grow VIP and prospect networks, guide CRM and clienteling activity, and support client events and service matters.
- Collaborate with regional and international boutique teams, sharing insights and best practices.
Requirements
- 7+ years of progressive luxury retail experience, including significant leadership and boutique management; fine watch or jewelry experience preferred.
- Proven ability to drive sales growth, meet commercial targets, manage profitability, and lead high-performing teams.
- Strong commercial and financial acumen, luxury client development and CRM expertise, and operational judgment.
- Excellent communication, organization, and prioritization skills; proficiency in Microsoft Office.
- Fluent English; additional languages are an asset. Available for flexible retail schedules, weekends, holidays, events, and business travel, and able to lift up to 40 lbs.
