Summary
The Floor Supervisor leads the sales floor at the Sawgrass Mills boutique, delivering Moncler’s selling ceremony and driving individual and team performance. This role serves as manager on duty to ensure exceptional client experiences while coaching and developing the sales team. The Floor Supervisor balances active selling with supervisory responsibilities and supports store operations, visual standards, and inventory processes.
Responsibilities
- Deliver Moncler’s sales and service standards while building authentic client relationships and personalized recommendations.
- Achieve and exceed individual sales objectives and KPIs, including conversion, UPT, CRM capture, and productivity.
- Serve as manager on duty, providing visible floor leadership, ensuring appropriate coverage, and resolving client issues.
- Coach, train, and mentor the sales team through observation, feedback, and best-practice sharing.
- Support client development through appointment selling, outreach, follow-up, and in-store events.
- Maintain visual merchandising standards, assist with inventory counts, replenishment, and stock organization.
- Communicate business needs, client insights, and sales trends to store leadership.
Requirements
- Two to four years of sales experience within luxury fashion or premium retail; previous supervisory or leadership experience strongly preferred.
- Proven ability to deliver exceptional client service and achieve individual sales objectives.
- Experience coaching or mentoring others and the ability to influence team performance while remaining an active seller.
- Strong clienteling skills and experience using CRM tools; proficiency with POS, inventory systems, and Microsoft Office.
- Commercial mindset with the ability to understand KPIs and identify opportunities to improve performance.
- Ability to work a flexible retail schedule including evenings, weekends, holidays, and peak periods; fluency in the local language and proficiency in English.
