Fragrance And Beauty Advisor

Summary

The Fragrance And Beauty Advisor is a full-time in-store brand ambassador responsible for delivering exceptional client experiences, deepening client relationships, and supporting sales goals through product knowledge, service rituals, and omni-channel engagement. This role requires passion for cosmetics and fragrance, strong communication skills, and the ability to represent the House of Chanel professionally while maintaining a clean and inviting boutique environment.

Responsibilities

• Provide superior personalized service to every client following the company service ritual
• Build and deepen client relationships to drive loyalty and repeat business
• Achieve sales targets through product recommendations, services, and data capture
• Support omni-channel client experiences between in-store and online touchpoints
• Participate in seasonal training and apply learnings to daily client interactions
• Address and resolve client situations per company standards and escalate when needed
• Present and demonstrate upcoming events and promotions to clients
• Maintain boutique cleanliness and follow Visual Merchandising guidelines
• Collaborate with team and manager to support store operations and client service

Requirements

• Passion for and knowledge of cosmetics and fragrance
• Excellent communication and interpersonal skills
• Ability to develop strong long-lasting client relationships
• Flexible and adaptable to scheduling changes and business needs
• Ability to stand for extended periods and lift up to 5 lbs
• Prior brand or artistry experience preferred
• Foreign language skills preferred but not required
• Commitment to professional growth and learning
• Customer service oriented with strong listening skills