French Speaking Customer Service Ambassador

Summary

Customer Service Ambassador responsible for managing the order to cash flow for an allocated B2B customer portfolio, acting as primary contact for commercial and logistics queries, and supporting sales activities from the Bridgewater office. The role focuses on data accuracy, order and delivery management, returns handling, and continuous improvement of customer service processes.

Responsibilities

• Manage customer master data ensuring accuracy and integrity
• Oversee order flow from acquisition to entry in compliance with trade terms
• Liaise with planning logistics and customers to manage delivery flow and resolve issues
• Manage backorders to maintain a clean sheet
• Handle goods returns in compliance with agreed trade terms
• Act as first point of contact for commercial logistics and product claims
• Support sales events and customer visits through preparation and execution
• Produce sales and customer related reporting for sales team and customers
• Implement and enhance customer service procedures processes and systems

Requirements

• Minimum 2 years of experience in a B2B customer service environment preferred
• Proven customer facing experience
• Sales experience within a controlled environment is an advantage
• Experience with SAP implementation is an advantage
• Good knowledge of order to cash flows
• Working knowledge of Incoterms and customs rules
• Fluent in French and English
• Proficient with Microsoft Office including Excel Power Point and Word