Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.
Job Summary/Purpose:
The General Manager is a role model and brand ambassador who is responsible for all aspects of the store business and partnerships within department store environments. He/She is a business leader who is responsible to maximize the overall Store Performance. The General Manager is a recognized team leader who is responsible to coach and develop the entire store team, and to ensure succession plans and internal growth.
Duties and Responsibilities:
- Drive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and by leading the team on executing superior client service and after sales experience to increase and retain client loyalty.
- Demonstrate sales leadership by playing an active role on the sales floor through client engagement with top clients, ensuring the highest level of client service is provided.
- Analyze monthly store performance, reporting current business trends to cover every aspect of the business, as well as competitor performance to ensure an increase in market share.
- In partnership and with the guidance of their Retail Operations Manager, develop and implement business action plans to enhance sales for each product category and client tier.
- Manage and support stock levels through direct communication with key business departments to maximize full price selling.
- Be an expert on the current collection knowledge and ensure that the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments.
- Communicate company set KPI’s and identify strategies to ensure corporate performance standards are met.
- Identify potential candidates, recruit, hire and retain a high performing team. Build a talent pipeline through networking and competitive shopping.
- Partner with their retail Operations and Regional Human Resources Manager on all employee relations issues to minimize negative impact and ensure effective and timely resolution.
- Collaborate with Operations, Human Resources, Loss Prevention, while adhering to and enforcing all company policies and procedures.
- Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.
- Adhere to all operational policies and procedures set forth by corporate / concession host store policy.
- Understand all aspects of the fashion and luxury market, to make impactful business decisions. Proactively follow current fashion trends and analyze key competitors’ performance and activities in the market.
- Ensure meaningful client experiences are delivered as well as external relationships through networking and knowledge of immediate market.
- Liaise with PR/Events/Marketing departments to promote brand awareness, and be an active member of the luxury community in order to cultivate relationship that can generate business.
Qualifications and Skills:
- Previous retail management experience preferred
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Proven ability to drive positive client experiences that build loyalty and deliver measurable results
- Industry awareness and strong business acumen
- Strong verbal and written communication skills and excellent organizational skills
- Passion for the Fashion Industry
- Flexibility to work a retail schedule which will include evenings, weekends and holidays
- Strong leadership and coaching skills
- Strong organizational skills, multi-tasking, and prioritizing capabilities
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
