SummaryAs the General Manager at Ralph Lauren in Charlotte, you will be responsible for developing leadership talent, running a profitable business, and executing strategic initiatives to deliver an exceptional customer experience. You will optimize customer engagement, develop talent, and increase productivity while maintaining brand integrity standards.
Responsibilities- Direct responsibility for sales and profit performance, ensuring sales and margin goals are met.
- Own strategic planning and execution of company initiatives for your store location.
- Create a consistent customer experience aligned with RL brand expectations.
- Shape a client development strategy and lead community outreach efforts.
- Set talent strategy, build and develop a customer-focused team.
- Source, recruit, and retain high-performing talent through feedback and coaching.
- Educate and train team to build new skills and enhance capabilities.
- Maintain productivity standards through process management including inventory and store shrink goals.
- Champion use of new technology to drive business results.
- Uphold all company policies and procedures.
- Provide feedback to cross-functional partners on business trends.
- Ensure sales floor and store standards exceed expectations.
- Create an inclusive environment aligned with Ralph Lauren values.
Requirements- College Degree or equivalent preferred.
- Retail Management experience in a high-volume or high-profile environment preferred.
- Effective communication skills with customers and store personnel.
- Ability to maneuver around the sales floor and lift up to 30 lbs.
- Ability to operate the register and work flexible schedules including evenings and weekends.
- Proven track record of success in building relationships with customers and co-workers.
- Strong planning and time management skills.
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