General Manager

As the General Manager at Ralph Lauren in Chesterfield, you will be responsible for developing leadership talent, running a profitable business, and executing strategic initiatives to deliver an exceptional customer experience. You will act as the link between the brand vision and its execution in the store, optimizing customer engagement and increasing productivity while maintaining brand integrity.

• Direct responsibility for sales and profit performance, ensuring sales and margin goals are met.
• Own strategic planning and execution of company initiatives to optimize impact for the store location.
• Create a consistent customer experience aligned with RL brand expectations by inspiring the store team.
• Shape a client development strategy and lead community outreach efforts in the market.
• Set talent strategy for the store, building and developing a team focused on customer service.
• Source, recruit, and retain high-performing talent through continuous feedback and coaching.
• Educate and train the team to build new skills and enhance capabilities.
• Maintain exceptional productivity standards through process management, including inventory and store shrink goals.
• Champion the use of new technology to support new selling techniques and drive business results.
• Uphold all company policies and procedures.
• Provide feedback to cross-functional partners, identifying high-profit potential and business trends.
• Ensure sales floor and store standards exceed expectations at all times.
• Create an inclusive environment aligned with Ralph Lauren's core values and cultural focus areas.

• College degree or equivalent experience preferred.
• Retail management or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
• Effective communication skills with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Flexible schedule to meet business needs, including day, evening, weekends, and possible overnight shifts and travel.
• Proven track record of success in building and maintaining positive working relationships.
• Strong business acumen and planning skills.