General Manager

Summary

The General Manager leads store performance, develops talent, and delivers an exceptional customer experience while upholding brand standards. This role drives profitable growth through strategic planning, customer engagement, and effective store operations.

Responsibilities

• Lead sales and profit performance, meeting sales and margin goals.
• Execute company initiatives and shape client development and community outreach strategies.
• Recruit, coach, train, and retain a high-performing team.
• Manage productivity, inventory, shrink, and store processes.
• Champion technology and selling approaches that support business results.
• Maintain store standards, uphold company policies, and provide feedback on business trends.
• Foster an inclusive environment aligned with company values.

Requirements

• Retail management or similar experience in a complex, high-volume, or high-profile specialty environment preferred.
• Strong communication, business acumen, planning, prioritization, and time-management skills.
• Proven ability to build positive working relationships and achieve results.
• Ability to work a flexible schedule, including days, evenings, weekends, and occasional overnight shifts or travel.
• Ability to stand, walk, and move for extended periods, operate a register, and lift or climb as needed.