SummaryAs the General Manager, you will focus on developing leadership talent, running a profitable business, and executing strategic initiatives to deliver an exceptional customer experience and exceed financial results. You will optimize customer engagement, develop talent, and increase productivity while maintaining brand integrity standards.
Responsibilities- Direct responsibility for sales and profit performance, ensuring sales and margin goals are met.
- Own strategic planning and execution of company initiatives to optimize impact for your store location.
- Create a consistent customer experience aligned with RL brand expectations by inspiring your store team.
- Shape a client development strategy and lead community outreach efforts in your market.
- Set talent strategy for your store, building and developing a team focused on customer satisfaction.
- Source, recruit, and retain high-performing talent through continuous feedback and coaching.
- Educate and train team to build new skills and enhance capabilities.
- Maintain exceptional productivity standards through process management including inventory and store shrink goals.
- Champion use of new technology to support New Ways of Selling techniques and More Ways to Shop.
- Uphold all company policies and procedures.
- Provide feedback to cross-functional partners, identifying high profit potential and category business trends.
- Ensure sales floor and all store standards exceed expectations at all times.
- Create an inclusive environment aligned with Ralph Lauren Company values and Cultural Focus Areas.
Requirements- College Degree or equivalent preferred.
- Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
- Ability to effectively communicate with customers and store personnel.
- Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
- Ability to operate the register, stand, move and walk for multiple hours.
- Ability to work a flexible schedule including day, evening, weekends, overnight shifts, and travel as required.
- Proven track record of success in building and maintaining positive working relationships with customers, management, and co-workers.
- Business acumen.
- Strong planning and prioritization/time management skills.
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