Summary
The General Manager leads store operations to drive sales and profitability while delivering an exceptional customer experience and upholding brand standards. This role focuses on strategic planning, talent development, productivity, and community engagement to achieve financial and cultural goals.
Responsibilities
- Direct responsibility for sales and profit performance to meet sales and margin goals
- Plan and execute company initiatives to optimize store impact
- Create and sustain a consistent customer experience aligned to brand expectations
- Develop and implement a client development and community outreach strategy
- Set talent strategy including sourcing, recruiting, retaining and coaching staff
- Educate and train team to build skills and enhance capabilities
- Maintain productivity through inventory management and store shrink controls
- Champion use of technology and New Ways of Selling techniques
- Ensure sales floor and store standards consistently exceed expectations
Requirements
- College degree or equivalent a plus
- Retail management or similar experience in a complex high-volume specialty environment preferred
- Proven track record of building and maintaining positive customer and team relationships
- Strong business acumen with planning and prioritization skills
- Ability to communicate effectively with customers and store personnel
- Ability to operate register and perform physical tasks including lifting up to 30 lbs
- Ability to work a flexible schedule including days evenings weekends and possible travel
We have summarized this job description for you, click apply to see more details from the employer.
