SummaryAs a General Manager at Ralph Lauren in Southampton, you will act as the CEO of the store, driving desirability and topline performance. You will ensure every client is treated as a VIP, creating the ultimate luxury lifestyle shopping experience. You will be empowered to develop top talent and create the next generation of Ralph Lauren ambassadors.
Responsibilities- Ensure each employee delivers the 5 C’s of Service Excellence to every client.
- Treat every client as a VIP, providing a unique Ralph Lauren experience.
- Utilize technology and applications to protect and grow the client base.
- Cast and develop store employees, creating dynamic and diverse teams.
- Coach and mentor employees to achieve optimal results.
- Build bench strength for future talent and succession planning.
- Provide feedback to buyers and planners to identify opportunities.
- Uphold presentation standards consistent with Ralph Lauren’s image.
- Set up store environments to tell compelling brand stories.
- Achieve store shrink goals and implement asset protection procedures.
- Direct execution of strategies supporting sales, marketing, and profit objectives.
- Establish and uphold store processes and procedures.
- Achieve all Key Performance Indicators relating to customer experience.
- Manage selling expenses and achieve payroll percent targets.
Requirements- College Degree or equivalent experience.
- 5 years of Retail Management Experience.
- Strong business acumen.
- Enthusiasm and ability to maintain an environment consistent with RL lifestyle philosophy.
- Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation, and staff development skills.
- Strong communication and interpersonal skills.
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