General Manager

As a General Manager at Ralph Lauren in Toronto, you will act as the CEO of your store, driving desirability and topline performance. You will ensure every client is treated as a VIP, creating the ultimate luxury lifestyle shopping experience. You will be empowered to develop top talent and create the next generation of Ralph Lauren ambassadors.

• Ensure each employee delivers the 5 C’s of Service Excellence to every client.
• Provide a unique VIP experience to every client entering the store.
• Utilize technology and applications to protect and grow the client base.
• Cast and develop dynamic and diverse field teams.
• Coach and mentor employees to achieve optimal results.
• Build bench strength for future talent and succession planning.
• Provide feedback to buyers and planners to identify opportunities.
• Uphold presentation standards consistent with Ralph Lauren’s image.
• Achieve store shrink goals and implement asset protection procedures.
• Direct execution of strategies supporting sales, marketing, and profit objectives.
• Establish and uphold store processes and procedures.
• Achieve all Key Performance Indicators related to customer experience.
• Manage selling expenses and achieve payroll percent targets.

• College Degree or equivalent experience.
• 5 years of Retail Management Experience.
• Strong business acumen.
• Ability to build and maintain an environment consistent with RL lifestyle philosophy.
• Strong communication and interpersonal skills.