Greeter And Concierge Associate

As a Greeter and Concierge Associate at Ralph Lauren in New York, you will be the first and last point of contact for guests, ensuring a warm and gracious welcome. You will provide guidance, personalized direction, and thoughtful service, reflecting the brand's timeless elegance and hospitality.

• Warmly greet and farewell every customer entering and exiting the store with professionalism and courtesy.
• Manage the store’s entrance by opening and closing the door for guests.
• Act as a concierge and ambassador for the Ralph Lauren brand, offering directional assistance and store information.
• Provide guests with information on in-store services.
• Manage and monitor guest flow to maintain an organized atmosphere.
• Communicate efficiently with store leadership and sales teams for smooth guest hand-offs.
• Maintain knowledge of the store layout, product categories, and service offerings.
• Uphold Ralph Lauren’s brand standards for appearance and behavior.

• Prior experience in a customer-facing, hospitality, or luxury retail environment preferred.
• Outstanding interpersonal and communication skills.
• Ability to maintain a professional demeanor at all times.
• Passion for delivering a personalized and elevated guest experience.
• Flexibility to work a varied schedule including weekends and holidays.
• Ability to stand for extended periods and manage the opening and closing of doors.