Group Operations Manager

Under the direction of the Assistant General Manager of Operations, the Group Operations Manager drives store profitability by ensuring merchandise logistics, and compliance with operational and Human Resources standards efficiently support the selling process and maximize the customer shopping experience. The Group Operations Manager is responsible for merchandise logistics, adherence to operations standards, including specialized processes and standards for Fine Jewelry, Cash Office functions, and several key Human Resources functions.

• Be responsible for Merchandise Logistics, Operational Key Performance Indicators (KPIs), and Compliance with Operational standards and processes (75% of role’s responsibilities).
• Ensure that merchandise is received and processed in accordance with continuous flow principles, that new receipts are on the floor on the day of receipt prior to store opening, RTVs and transfers are processed efficiently, and back of the house areas are organized and maintained to support the selling floor activities.
• Ensure Jewelry and Cash Office functions are executed per standards. Daily accountability of High Value Jewelry inventory as well as Sales Audit, Cash Deposit and other General Office functions.
• Provide leadership to store management and associates in support of the selling organization, ensuring that critical support functions are focused on activities that enable the selling process.
• Oversee Saks.com Return desk execution.
• Maintain emphasis on adherence to customer service standards and ensures that back of the house and front of the house associates have the resources to provide exceptional service and exceed customer expectations.
• Develop direct reports to effectively handle operational activities in order to maintain focus on selling activities.
• Achieve operational key performance indicators (KPI’s).
• Ensure that all appropriate merchandise controls are in place and monitors compliance.
• Be responsible for Key Human Resources functions (25% of role’s responsibilities).
• Ensure the HR Audit components always meet requirements.
• Ensure all New-hires are onboarded to standard.
• Maintain a pipeline of qualified support candidates for openings, and works to effectively minimize the time required to fill open positions.
• Provide guidance to Support Managers in partnership with the corporate People Effectiveness Team to identify and resolve Hourly Support Associate Relations issues.
• Support the Objective Setting and Performance Appraisal Processes for Hourly Support Associates.
• Facilitate a working environment that consistently embodies Saks values, providing recognition & rewards for strong performers.
• Ad hoc responsibilities as needed.

• 3-5 years related management experience in retailing or other fast-paced service environment, in positions of increasing responsibility and volume.
• Strong problem-solving skills, analytical and creative thinker with proactive solution-oriented approach.
• Proficiency in utilizing available technology, especially Google Suite, Microsoft Office Suite.
• College degree preferred.