Guest Services Coordinator

Summary

The Guest Services Coordinator supports an elevated in-store client experience through hospitality, customer service, and coordination with store teams. The role builds client relationships, provides product and store information, and supports sales and store operations.

Responsibilities

• Welcome clients and assist with shopping needs, including hospitality, concierge services, and connections to sales professionals.
• Build client relationships and facilitate sales through phone calls and electronic communications.
• Share product knowledge and availability, and coordinate product requests, transfers, deliveries, and alterations.
• Support store opening and closing, register transactions, merchandise replenishment, and upkeep of sales floors and fitting rooms.
• Assist with celebrity dressing, promotional mailings, marketing and public relations events, and other store initiatives.

Requirements

• Strong written and verbal communication and interpersonal skills.
• Organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Relevant work experience preferred; computer skills in Word, Excel, PowerPoint, and Outlook preferred.
• Ability to stand, walk, and move around the store for multiple hours, lift up to 30 pounds, and climb a ladder as trained.