Summary
The Head of Retail Education leads the Fragrance & Beauty retail education department and manages a team of four. This temporary, full-time role develops and delivers training and coaching for employees and retail partners across Canada to support business objectives and elevate the luxury client experience.
Responsibilities
- Lead, coach, develop, and motivate a team of four retail education professionals.
- Design and facilitate training on brand culture, product knowledge, selling ceremony, client development, and leadership.
- Partner with Sales, Marketing, and other teams to manage the annual education calendar and support launches, business priorities, and client events.
- Assess learning needs, recommend tailored development, and evaluate and enhance education programs.
- Partner with field leaders and store management to review productivity reports and performance indicators and establish objectives.
- Support virtual and digital learning tools and maintain communication between field and corporate teams.
- Travel regularly across Canada to support training, coaching, launches, and business priorities.
Requirements
- Experience developing and delivering retail education and training programs, ideally in luxury, beauty, fragrance, fashion, or client-focused retail.
- People-leadership experience and the ability to inspire, coach, and develop others.
- Strong facilitation, presentation, organization, project-management, and communication skills.
- Understanding of retail performance, selling excellence, client development, and productivity indicators.
- Comfort using virtual and digital platforms and working in a fast-paced, collaborative environment.
