Head of Technology

As the Head of Technology at Chanel, you will lead the US TECH team in New York City, focusing on Infrastructure and Digital Employee Experience. You will have strategic and operational ownership across Global Infrastructure & Operations, Corporate Client Support & Employee Journey, and VIP Services & Internal Events. This role is pivotal in reimagining the organizational construct and ensuring top-tier talent is empowered to deliver excellence.

• Formulate the Regional IT Infrastructure Strategy in alignment with business needs and the Global IT Infrastructure Strategy.
• Plan a secured and scalable hosting strategy encompassing on-prem data-center, cloud, and edge computing.
• Strengthen strategic partnerships with suppliers and ensure the stability and availability of CHANEL US infrastructure services.
• Develop efficient internal services leveraging global services and appropriate technologies.
• Provide management and development for Infrastructure and Service delivery teams.
• Lead continuous improvement of the CHANEL TECH_ organization.

• Minimum of 20 years of experience in IT, Tech Service Delivery, and Infrastructure support.
• Proven leadership in large-scale transformations and upgrading legacy environments.
• Strong enthusiasm for infrastructure, tech, and digital employee experience.
• Experience in managing external vendors and establishing strong partnerships.
• Bachelor's Degree or higher in information technology, computer science, or related fields.
• Premium or Luxury Retail Experience preferred.