Summary
The Help Desk Analyst provides first-tier technical assistance and support to users with IT-related issues. This onsite role is based primarily in Marina del Rey, with occasional travel to other Los Angeles area locations.
Responsibilities
- Provide friendly, timely computer and software support onsite and by telephone, including follow-up and issue tracking.
- Set up and maintain PCs, install operating systems and software, and troubleshoot network connections.
- Administer PC applications and maintain hardware, software, and warranty inventories.
- Document IT support processes and provide weekly status reports on open and resolved issues.
- Handle endpoint and networking equipment changes, cabling, and occasional equipment transportation between offices.
Requirements
- At least two years of experience in an IT or call center department, or a combination of both.
- Knowledge of networked PCs, Windows 10, Mac OS X, LAN support, Ethernet, TCP/IP, DHCP, DNS, and Microsoft Office.
- Experience supporting iPad and iPhone devices in corporate environments and providing remote access support.
- Strong communication, listening, follow-up, and organizational skills.
- A bachelor's degree, technical school certificate or diploma, or equivalent experience. CompTIA A+ or MCP certification is preferred but not required.
