Home Delivery Scheduling Associate

As a Home Delivery Scheduling Associate, you will represent the RH brand by facilitating an elevated delivery experience for our customers. You will provide luxury service through exceptional phone and email communication, creating a unique and memorable home delivery experience.

• Live our Vision, Values, and Beliefs every day.
• Ensure a world-class customer experience during each step of the scheduling process.
• Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced environment.
• Act with urgency to provide solutions for complex customer scenarios.
• Collaborate with internal and external partners to resolve customer challenges.
• Meet or exceed performance standards and maintain compliance with company policies.

• Customer service experience preferred.
• Possess poise, confidence, and passion to interact with high-end customers.
• Strong technical aptitude and comfort navigating multiple systems.
• Resilient and able to excel under pressure; resourceful and creative problem solver.
• Proactive, organized, and detail-oriented.
• Strong listening, verbal, and written communication skills.
• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime.
• Must pass a background check.