SummaryAs a Home Delivery Scheduling Associate, you will represent the RH brand by facilitating an elevated delivery experience for our customers. You will provide luxury service through exceptional phone and email communication, creating a unique and memorable home delivery experience.
Responsibilities- Live our Vision, Values, and Beliefs every day.
- Ensure an unmatched, world-class customer experience during each step of the scheduling process.
- Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
- Act with a sense of urgency to provide in-the-moment solutions for complex customer scenarios.
- Collaborate with internal and external partners to resolve customer challenges.
- Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.
Requirements- Customer service experience preferred.
- Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals, and customer expectations.
- Strong technical aptitude and comfort navigating across multiple systems.
- Resilient and able to excel under pressure; resourceful and creative problem solver.
- Proactive, organized, and detail-oriented.
- Communicate effectively; strong listening, verbal, and written skills.
- Ability to work a flexible schedule including evenings, weekends, and mandatory overtime as needed.
- Must pass a background check.
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