Home Delivery Scheduling Associate

As a Home Delivery Scheduling Associate, you will represent the RH brand by facilitating an elevated delivery experience. You will provide luxury service through exceptional phone and email communication, creating a unique and memorable home delivery experience.

• Live our Vision, Values, and Beliefs every day.
• Ensure an unmatched, world-class customer experience during each step of the scheduling process.
• Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
• Act with a sense of urgency to provide in-the-moment solutions for complex customer scenarios.
• Collaborate with internal and external partners to resolve customer challenges.
• Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.

• Customer service experience preferred.
• Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations.
• Strong technical aptitude and comfort navigating across multiple systems.
• Resilient and able to excel under pressure; resourceful and creative problem solver.
• Proactive, organized, and detail-oriented.
• Communicate effectively; strong listening, verbal, and written skills.
• Ability to work a flexible schedule including evenings, weekends, and mandatory overtime as needed.
• Must pass a background check.