SummaryAs a Home Delivery Scheduling Associate, you will represent the RH brand by facilitating an elevated delivery experience. You will provide luxury service through exceptional phone and email communication, creating a unique and memorable home delivery experience.
Responsibilities- Live our Vision, Values, and Beliefs every day.
- Ensure an unmatched, world-class customer experience during each step of the scheduling process.
- Field inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment.
- Act with a sense of urgency to provide in-the-moment solutions for complex customer scenarios.
- Collaborate with internal and external partners to resolve customer challenges.
- Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures.
Requirements- Customer service experience preferred.
- Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations.
- Strong technical aptitude and comfort navigating across multiple systems.
- Resilient and able to excel under pressure; resourceful and creative problem solver.
- Proactive, organized, and detail-oriented.
- Communicate effectively; strong listening, verbal, and written skills.
- Ability to work a flexible schedule including evenings, weekends, and mandatory overtime as needed.
- Must pass a background check.
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