SummaryAs a Hospitality Ambassador at Hermès Chicago, you will be responsible for creating a welcoming environment and providing unparalleled hospitality from the front door to the sales floor. You will work collaboratively with sales associates to support all elements of hospitality throughout the selling ceremony.
Responsibilities- Create an effortless luxury environment and exceed expectations in all hospitality services.
- Greet and welcome clients as they enter and leave the boutique location.
- Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to the appropriate floor or sales associate.
- Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
- Provide bespoke and high-touch hospitality service to clients in collaboration with the sales team.
- Assist guests and clients with obtaining taxi or car service and support clients into cars, assisting with their shopping bags or purchases as necessary.
- Provide directions if needed and partner with the Concierge/Host team for obtaining car services as needed.
- Demonstrate working knowledge of all métiers (product categories).
- Offer storytelling and history behind our products and the Maison art collection.
- Provide hospitable services, such as holding umbrellas during inclement weather.
- Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns.
- Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed.
Requirements- High interest in learning about all the Hermès métiers, history, and art collection.
- Strong communication skills, offering warmth and graciousness in all interactions.
- Excellent customer service skills and a friendly disposition.
- Proactivity in taking care of customers in a calm, professional, and polite manner.
- Ability to provide information about the neighborhood, store services, and other customer inquiries.
- Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotels and fine-dining.
- Works collaboratively and excels in a fast-paced environment with continuously changing priorities.
- Demonstrates a high level of attention to detail and ability to anticipate needs.
- Knowledge of languages in addition to English is a plus.
- Ability to work a flexible schedule according to the needs of the business.
- Ability to stand for long periods of time.
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