Hospitality Ambassador - Madison

Summary

The Hospitality Ambassador creates a welcoming luxury environment at the flagship boutique, managing front-door and sales-floor hospitality and supporting the sales team with high touch client service. This role greets and escorts clients, provides bespoke hospitality services, and assists with neighborhood and transportation needs while maintaining awareness of safety and store operations.

Responsibilities

• Greet and welcome clients entering and leaving the boutique
• Manage main floor traffic and determine client needs
• Escort clients to appropriate floor or sales associate
• Provide bespoke hospitality services in collaboration with sales team
• Assist guests with taxi or car service and help with shopping bags
• Provide directions and neighborhood information
• Perform hospitable tasks such as holding umbrellas during inclement weather
• Monitor for safety concerns and notify Asset Protection as needed
• Support operational duties and perform other tasks as assigned

Requirements

• Experience in retail hospitality, concierge, or high end service roles
• Strong communication skills with a gracious and service oriented manner
• Ability to multitask and adapt in a fast paced environment
• High attention to detail and ability to anticipate client needs
• Ability to work a flexible schedule and stand for long periods
• Knowledge of multiple languages is a plus
• Working knowledge of product categories is preferred
• Proactive and calm approach to customer care