Hospitality Captain - The Landmark

As a Hospitality Captain at The Landmark in New York City, you will play a crucial role in delivering an exceptional store experience by providing attentive and friendly service to clients. You will oversee junior staff, take orders, serve food and beverages, and ensure client satisfaction in a fast-paced luxury environment. Your role will uphold The Landmark's commitment to quality, hospitality, and professionalism, creating a welcoming atmosphere for all guests.

• Deliver exceptional attention to clients and ensure outstanding hospitality throughout their visit.
• Anticipate clients' needs and partner with client advisors to offer food and beverage choices.
• Provide fine dining service for small and large dining experiences, demonstrating knowledge of food and wine.
• Lead and motivate a team while maintaining high standards.
• Coordinate and lead daily activities of the waitstaff team.
• Supervise hospitality areas and ensure operational efficiency.
• Maintain the general upkeep and appearance of hospitality-related areas within the store.
• Coordinate hospitality supply inventory and optimal storage organization.
• Assist with special projects and events as needed.

• Minimum of 3 years previous experience in fine dining or upscale restaurants/hotels.
• Experience in customer service or food service positions is beneficial.
• Strong computer skills and proficiency in technology.
• Fluency in multiple languages (e.g., Spanish, French) is a plus.
• ServSafe Certification and Wine Certifications are preferred.
• Ability to work retail store hours, including nights, weekends, and holidays.
• Willingness to travel for special events and training as needed.
• Exceptional verbal and interpersonal communication skills.
• Strong commitment to the highest client service standards.