IT Hardware Asset Management - Analyst 1

As an IT Hardware Asset Management Analyst 1, you will leverage your communication, technical, and analytical skills to identify, deliver, maintain, and optimize scalable solutions and value to the customer. You will play a crucial role in understanding how process and technology changes fit into the company strategy, with success measured through process improvement, effective use of technology products, and overall customer service.

• Maintain general knowledge and understanding of IT hardware, peripherals, and specifications including desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.
• Analyze device options to meet business needs, including tech compatibility.
• Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance.
• Support accurate device inventory and organization across multiple locations.
• Prioritize and drive tasks that support program scope, measuring ongoing effectiveness.
• Stay aware of industry practices, strategies, and processes within retail and technology.
• Utilize technology tool sets effectively.

• 1-year experience as an Analyst, Financial Analyst, Logistics, or Technician.
• BA/BS degree or equivalent work experience.
• Prior experience with ServiceNow ITSM is a plus.
• Expertise in Microsoft Office suite.
• Ability to lift 40 lbs.