SummaryAs an Import/Export Coordinator at RH, you will play a crucial role in supporting the International Transportation team by ensuring the smooth flow of goods for our clients and cross-functional customers. You will be responsible for tracking shipments, resolving customs issues, and communicating effectively with various departments and service providers.
Responsibilities- Proactively track in-transit shipments to ensure on-time delivery using shipment visibility tracking tools.
- Utilize daily exception reporting to identify and resolve shipment delays with service providers.
- Troubleshoot and resolve container holds related to customs exams and clearance delays.
- Support customs compliance team in researching product information for HTS classifications and customs paperwork preparation.
- Engage with merchant operations to manage SKU item system records for RH furniture and décor categories.
- Communicate effectively with International Logistics, Transportation, and Customs teams.
- Collaborate with multiple network service providers simultaneously.
Requirements- Proficiency in common software tools and the ability to learn new applications as needed.
- High comfort level with designing and updating reports in Excel and working with large data sets.
- Strong attention to detail and ability to act on and use information correctly.
- Resourcefulness in navigating various scenarios and prioritizing tasks.
- Persistence in reviewing daily reports and seeing tasks through to completion.
- Effective communication skills to understand customer needs and direct others accordingly.
- Preferred prior experience with international logistics providers or customs brokerage.
- Flexibility to address off-hours priorities as needed.
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