Summary
The Beauty Counter Manager oversees sales and customer experiences for an assigned luxury beauty brand at the store counter, driving personal and counter sales through makeup application, skincare consultation, digital selling, and vendor collaboration. The role balances selling and teaching while maintaining counter presentation and executing promotions and events.
Responsibilities
- Perform makeup applications and skincare analyses and recommend products to meet customer goals
- Set and achieve personal and counter sales goals using in-store and digital selling tools
- Manage scheduling and execution of vendor events and promotions
- Build and maintain strong vendor relationships to maximize results
- Create welcoming and inclusive customer experiences and build customer followings
- Handle sales transactions including refunds and exchanges and enroll customers in rewards program
- Maintain counter organization, cleanliness, and customer readiness
- Stay current on beauty trends and product knowledge through trainings
Requirements
- Passion for beauty, makeup application, skincare, and customer service
- Ability to connect with customers and handle concerns with empathy and respect
- Strong multitasking, organization, and follow through skills
- Drive to achieve sales goals and use networking and technology for selling
- Ability to work a flexible schedule including evenings and weekends
- High level of ownership, accountability, and initiative
- Ability to continuously move for 6-8 hours and perform physical tasks including bending and lifting up to 25 pounds
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