Summary
Support and enhance SAP SCE functionality across Order to Cash and related distribution processes for the Americas region, acting as a subject matter expert and coordinating with cross-functional teams and global support to meet business requirements.
Responsibilities
- Provide second level support for SAP in the Americas for Sales and Distribution and MDM.
- Coordinate with local key users and global third level support for problem resolution and configuration changes.
- Serve as subject matter expert for OTC and related processes.
- Provide user support, troubleshooting, and error resolution explaining SAP processes.
- Manage enterprise application support following corporate standards and deliver root cause analysis for break fix work.
- Ensure fixes and changes do not adversely affect other processes or teams.
- Coordinate testing for SAP upgrades software changes and bug fixes with key users.
- Ensure knowledge transfer within the team organization and business for application changes.
- Adhere to Help Desk ticketing and resolution processes for assigned incidents.
Requirements
- Bachelor's degree in applicable field and 3 years related work experience required.
- Minimum 2 years of SAP Order to Cash experience.
- SAP cross functional experience in Order to Cash and Procure to Pay.
- Knowledge of customer EDI and IDocs processing is a plus.
- Solid background with supply chain related business processes.
- Strong verbal and written communication skills.
- Ability to identify and solve complex problems through research and troubleshooting.
- Proven ability to collaborate with customers and cross functional teams.
- Ability to prioritize plan and organize work and deliverables.
