SummaryAs a Jewelry Operations Associate at Neiman Marcus in Coral Gables, you will be responsible for ensuring daily compliance and managing operational and administrative tasks in the jewelry department. Your role will support operations excellence, store sales, and an elevated store environment to enhance the associate and client experience.
Responsibilities- Demonstrate merchandise and brand knowledge and provide exceptional customer service.
- Complete case management tasks including daily case counts, monthly audits, and reconciliation activities.
- Receive validation and reticketing of incoming receipts.
- Process and handle transfers and customer orders.
- Assist with special events and truck shows; process and reconcile necessary invoices and client orders.
- Process, track, and follow up on special orders and repair requests; communicate status to client advisors.
- Perform operational and administrative tasks related to JMS and Jewelry Protection Standards.
- Maintain dedicated jewelry technology and hardware (scanners, printers, etc.).
- Manage supply ordering for jewelry in partnership with RPSO team.
- Organize drawers and safes in partnership with client advisors.
- Communicate operational and procedural concerns to Sales Manager for resolution.
Requirements- 1+ year luxury retail fashion experience.
- Excellent customer service skills.
- Demonstrate flexibility with competing tasks.
- Follow specific instructions/processes to maintain merchandise protection standards.
- Basic knowledge with MS Word, Excel, and PowerPoint.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Physical ability to stand, bend, climb stairs, and lift and carry up to 10 pounds.
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