Key Holder - Forum

Summary

Responsible for achieving individual sales objectives and developing client relationships while supporting boutique operations. Acts as a customer service ambassador with product knowledge and basic after sales repair skills, and assists management by opening and closing the boutique and handling communications and transfers when required.

Responsibilities

• Achieve preset sales objectives
• Develop network and clientele and capture client information
• Provide outstanding customer service with strong product knowledge
• Perform simple pen repair and after sales service techniques
• Maintain the aesthetic quality of the store
• Open and close boutique as required
• Handle communication with corporate office in absence of management
• Ensure loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Requirements

• Previous retail sales experience, jewelry or high end luxury sales preferred
• Excellent interpersonal, communication and computer skills
• Strong attention to detail and ability to multitask
• High school graduate or equivalent; college degree preferred
• Open availability including nights, weekends and holidays
• Fluent in English and Spanish
• Ability to stand on the sales floor for extended periods and perform physical tasks such as reaching bending and lifting
• Comfort using a ladder occasionally and unpacking large boxes