Key Holder

Summary

The Key Holder supports boutique sales and customer relationships while helping maintain store standards and operations. This role serves Montblanc clients through product knowledge, personalized service, and client development.

Responsibilities

• Achieve sales objectives and develop clientele.
• Capture client information and strengthen boutique relationships.
• Provide outstanding customer service and maintain strong product knowledge.
• Maintain the store's aesthetic quality and open or close the boutique as needed.
• Support pen repair and after-sales service, loss prevention, transfers, and corporate communication when management is absent.

Requirements

• Previous retail sales experience; jewelry or luxury product sales experience is preferred.
• Strong customer service, interpersonal, communication, computer, and multitasking skills.
• High school diploma or equivalent; college degree preferred.
• Open availability for nights, weekends, and holidays; fluency in English and Spanish.
• Ability to stand for most of the workday and reach, bend, use a ladder, and lift boxes as needed.