SummaryAs a Lab Expeditor, you will act as a liaison between the lab, customer service, and order entry to expedite orders and enhance lab service levels. Your role will involve identifying and resolving issues with orders in the lab workflow to ensure timely production and delivery.
Responsibilities- Ensure prompt and regular attendance, with availability for overtime as needed.
- Communicate effectively with the lab management team to understand and address lab issues.
- Develop and maintain cooperative working relationships with customers, co-workers, management, and sales teams.
- Advise customers or seek assistance on problem jobs as needed.
- Make necessary job changes to expedite orders in the production process.
- Handle additional delegated duties as assigned by the manager.
- Identify and expedite trays to the next department to continue production.
- Review and act on delayed orders in the Ticket queue.
- Monitor delayed job workflow at outsource/offsite areas.
- Communicate breakage to Customer Service through the Ticket/Case process.
- Investigate complaints using the "Complaint Management" tool and follow up with accounts.
- Maintain an organized and clean working area.
- Exhibit professional behavior, maintaining respect and courtesy at all times.
Requirements- High school diploma or equivalent.
- 1+ years of related work experience, preferably in a lab setting.
- Ability to meet measurable standards in a dynamic production environment.
- Demonstrate good judgment and decision-making skills.
- Problem-solving abilities.
- Experience with optical and Opti-facts systems.
- Strong oral and written communication skills.
- Excellent organizational abilities and attention to detail.
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