Lead Client Advisor - King of Prussia

As a Lead Client Advisor at Gucci King of Prussia, you will assist the Store Director and Team Manager in driving sales results, training and supervising Client Advisors, managing merchandise, and overseeing daily store operations. You will be a dynamic leader with strong relationship-building skills, representing the brand as a Gucci Ambassador.

• Provide supervision and guidance to Client Advisors to deliver high performance through a customer-centric attitude.
• Partner with the Team Manager for real-time coaching and feedback to achieve business goals.
• Assist in the development and growth of your team.
• Ensure a consistent onboarding experience for Client Advisors and facilitate training.
• Act as a role model by providing exceptional client service and demonstrating product knowledge.
• Attract new clients by networking within the community.
• Drive and exceed individual KPI goals through excellent customer service.
• Perform floor leadership duties, including opening/closing the store and organizing coverage.
• Contribute to upholding visual display standards.
• Support daily store operations in the absence of management.

• Sales management experience in retail, luxury retail, or service-related industry preferred.
• Bachelor’s Degree in a related field preferred.
• Proven ability to drive positive customer experiences and deliver results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software.
• Strong verbal and written communication skills.
• Passion for the Fashion Industry.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.