Lead Retail Training

The Retail Training Lead at Ralph Lauren is committed to elevating the skills and knowledge of our retail team through comprehensive product training and exceptional selling and service techniques. This role is essential in fostering a culture of continuous learning and development, ensuring that every team member is equipped to deliver an unparalleled customer experience. By designing and implementing innovative training programs, the Retail Training Lead will enhance product knowledge, refine selling strategies, and promote service excellence, ultimately contributing to the overall success and prestige of the Ralph Lauren brand.

• Design and implement comprehensive training programs focused on product knowledge, selling techniques, and customer service.
• Develop training materials, including manuals, videos, and presentations.
• Create e-learning modules and manage the Learning Management System (LMS).
• Review existing training programs and recommend enhancements to improve engagement and retention.
• Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices.
• Research new training supplies and materials to enhance training procedures.
• Identify future training needs and create a curriculum to facilitate training.
• Coordinate with external training providers as needed.
• Ensure compliance with company policies and procedures.
• Manage training budgets and resources.
• Stay up to date with industry trends and best practices in retail training.
• Foster a positive and inclusive training environment.

• 7+ years of experience in Retail Training or a related field.
• Excellent project management skills, including planning, execution, and follow-up.
• Ability to translate business strategy into instructional design.
• Strong understanding of field retail training needs within the Retail industry.
• Exceptional communication skills with the ability to interact with all levels of management.
• Proven ability to write and edit diverse types of communications effectively.
• Strong analytical, conceptual, and technical skills.
• Proficient in navigating multiple systems and varying levels of technology.
• Excellent organizational and time management skills.
• Strong sense of urgency with the ability to work independently.
• Ability to identify business improvement opportunities through communications.
• Demonstrated resourcefulness, creativity, and time management under multiple demands.
• Proven ability to create effective partnerships with both retail field and corporate partners.
• Experience in building credibility across business partners.
• Previous experience in Corporate Store Operations and in-store Retail Work.
• Ability to manage end-to-end projects and work various hours depending on project scope and needs.
• Proficiency in Microsoft Office and Adobe Suite.
• Experience with Learning Management Systems (LMS) and e-learning software.
• Ability to travel to various retail locations.
• Flexibility to work evenings and weekends as needed.