Lead Specialized Operations Associate

As a Lead Specialized Operations Associate, you will be responsible for overseeing and supporting the daily operations of the General Office and Jewelry Department under the guidance of the Assistant General Manager, Operations. You will play a key role in ensuring smooth operations, resolving customer issues, and maintaining high standards in both general office and jewelry operations.

• Open the store, manage safe, controller, registers, and distribute reports.
• Maintain daily functions including cash entry, bank deposits, and reconciling chargebacks.
• Resolve internal and external customer issues, including bill payments and package tracking.
• Follow jewelry standards and shipping guidelines, and process merchandise returns and transfers.
• Ensure case counts are completed and discrepancies reconciled.
• Maintain repair logs and manage consignment merchandise life-cycle.
• Prepare and submit special order requests and process fulfillment orders.
• Ensure internal audit readiness and adherence to standards.
• Support cross-functional training and partner with AGMO and corporate team.
• Motivate team to meet results and assist on the selling floor as necessary.

• 2+ years of experience in a similar role.
• Strong computer skills, including Google and MS Office.
• Ability to lift cartons up to 50lbs and work a flexible schedule.
• Excellent verbal and written communication skills.
• Attention to detail and ability to maintain confidentiality.
• Ability to influence team and adhere to store policies and procedures.