SummaryAs a Leader in Customer Experience at RH, you will be responsible for setting strategies to ensure the execution of our core objective: providing world-class service to our customers. You will lead the team in delivering first-class service internally, enabling our Associates to provide a luxury experience externally.
Responsibilities- Live RH's Vision, Values, and Beliefs every day.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Drive customer delight and revenue through elevated product knowledge and unparalleled service.
- Lead the team in learning the RH design point of view and product assortment.
- Develop a thorough understanding of luxury needs and expectations to lead your team in delivering the highest level of service to clients.
- Foster a culture of ownership, accountability, and servant leadership.
- Educate, inspire, and lead associates to reach their highest potential in service metrics and career goals.
- Establish close relationships with cross-functional partners to drive solutions that enhance customer experiences.
- Recognize, respond, and lead appropriate resolution of complex priorities and performance trends, including operational improvements.
Requirements- 4+ years of experience in a customer-facing role, with 1+ years of leadership experience preferred.
- Proficiency with Mac or Dell Operating Systems and excellent knowledge of PC applications and order management software.
- Commitment to quality and detail-focused at all levels to ensure first-class service.
- Ability to multitask, be flexible, prioritize, and overcome obstacles with creative problem-solving and cross-functional partnerships.
- Perceptive and capable of relating to individuals at all levels.
- Experience learning from opportunities and seeking constructive feedback from colleagues and leadership to improve results.
- Superior interpersonal and leadership skills with a passion for service.
- Strategic, highly organized, and results-oriented.
- Excellent verbal and written communication skills.
- High energy and ability to energize others.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
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