Leader, Customer Experience

Summary

The Customer Experience Leader sets the strategy and leads execution of exceptional customer service. This role develops associates' product knowledge and service capabilities while driving customer satisfaction and revenue.

Responsibilities

• Represent the brand with polished communication, professionalism, and a strong product knowledge.
• Lead associates in learning the design point of view, product assortment, and luxury customer expectations.
• Foster ownership, accountability, and servant leadership while supporting associates' service results and career development.
• Partner across functions to resolve complex priorities, address performance trends, and improve operations.

Requirements

• At least 4 years of customer-facing experience; leadership experience is preferred.
• Proficiency with Mac or Dell operating systems, PC applications, and order management software.
• Strong service, interpersonal, leadership, verbal, and written communication skills.
• Ability to multitask, prioritize, solve problems creatively, and work a flexible schedule, including evenings, weekends, and holidays.