Summary
As Leader, Home Delivery you will lead RH's vision and deliver operational excellence across warehouse and home delivery functions. You will inspire, mentor, and develop a team while overseeing P&L, vendor performance, and the overall delivery experience to ensure world-class service. This role drives continuous improvement, resolves customer escalations, and ensures site compliance with standards.
Responsibilities
- Assess, coach, train, mentor and develop direct reports to perform at an optimal level
- Strategically plan, direct and oversee daily workflow and deliverables across all functions
- Own all facets of P&L management and accountability, including analysis and reporting
- Align the home delivery experience to the luxury service standards of RH Galleries
- Manage home delivery and logistics vendors against cost, service, and quality KPIs
- Drive continual improvement through root-cause analysis and implement corrective actions
- Address and resolve escalated customer service issues in a timely and thorough manner
Requirements
- 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers
- Adept at hiring, training, coaching and executing all facets of employee performance
- Knowledge of business processes such as profit and loss, profit margins, and accounting principles
- Strong written and oral communication, analytical, problem-solving, and decision-making skills
- Computer literacy required; MS Word and Excel used daily and extensively
- Ability to visit clients in assigned geographic territory
- Must pass background check, MVR and drug screen
- Ability to lift at least 50lbs
