Loss Prevention Supervisor

The Loss Prevention Supervisor will support the Security Management by leading, developing, and supporting the security team members to meet and/or exceed the mission of the Global Protection Department; to promote and support the protection of the employees, clients, and assets of our company and to elevate the Tiffany store experience.

• Ensure Global Protection Standards are maintained.
• Lead and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training and safety.
• Partner with Operations and Security Management to identify shrink reduction opportunities.
• Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Security Management.
• Support Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.
• Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors / gates, etc. Initiate and follow up on all repairs as necessary.
• Conduct vulnerability evaluations or other tasks as directed by the Security Management.
• Deepen the relationship with our clients to drive lifetime loyalty and overall spend.
• Manage security team to act as a Tiffany luxury security professional with a customer eccentric approach.
• Partner with store management to lead store initiatives and cross functionality which provides an elevated/exceptional client experience.
• Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.
• Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.

• Valid Security License.
• High School Diploma.
• Ability to work retail store hours as necessary, including nights, weekends and holidays.
• Highest level of integrity.
• Ability to communicate with customers and employees both verbally and written.
• Strong computer skills.
• Must be available to work retail store hours, including nights, weekends, and holidays.
• A sense of urgency that will lead to quick identification of problems and appropriate action.
• An openness and ability to approach people and problems which will foster a spirit of cooperation and participation from all individuals toward a common goal.
• Strong interpersonal skills including ability to work with geographically remote individuals.
• Must have authorization to work in Canada or in the country where the position is based.
• Experience in a retail/security environment.
• One - two years prior experience in a security related position with an emphasis on customer service.