SummaryAs a Lounge Server at the Mansion in New York City, you will create exceptional client experiences by delivering outstanding hospitality service in the boutique environment. You will uphold the Cartier standards as a Maison Ambassador, ensuring a seamless and elevated client experience.
Responsibilities- Deliver exceptional attention to clients and ensure outstanding hospitality throughout their visit.
- Anticipate client needs by learning their preferences and partnering with sales associates.
- Prepare and serve pastries, hot and cold drinks, and specialty beverages.
- Describe menu items, take orders, and recommend amenities for guests.
- Supervise hospitality areas such as the bar, dining room, and catering pantries.
- Ensure readiness of spaces, equipment, and supplies for unexpected requests.
- Order, receive, and distribute necessary supplies.
- Assist the team with activities to facilitate seamless client experiences.
- Receive and process customer payments when applicable.
- Maintain the general upkeep and appearance of the boutique.
- Coordinate hospitality supply inventory and monitor supply costs.
- Communicate and take initiative for cleaning before and after appointments.
- Maintain clean and organized hospitality areas.
- Develop understanding of the Maison and products to convey Cartier heritage.
- Engage clients through storytelling and sharing brand-focused stories.
- Uphold Cartier standards with a professional image and demeanor.
Requirements- Preferred associate’s or bachelor’s degree in hotel management.
- At least one year of experience as a Butler or similar role in hospitality.
- Previous experience in luxury retail or service industry is a plus.
- Excellent computer skills and use of technology.
- Additional language skills are a plus.
- Availability to work retail hours, including weekends and holidays.
- Ability to stand all day and exhibit physical strength.
- Excellent organizational and interpersonal communication skills.
- Strong attention to detail and ability to handle multiple tasks.
- Knowledge of area restaurants, theaters, and attractions is a plus.
- Collaborative approach with a "can do" attitude.
- Intellectual curiosity and passion for learning.
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