Maison Host

Summary

Deliver an exceptional client experience as the welcoming point of contact for a luxury jewelry boutique. Greet visitors, connect them with the appropriate team members, and respond to customer inquiries through email, chat, and phone.

Responsibilities

• Greet customers promptly, professionally, and engagingly.
• Direct visitors to the appropriate boutique team member and manage inbound calls.
• Respond to customer inquiries by email and chat, including questions about store hours and repairs.

Requirements

• Bachelor's degree in fashion, retail, or a related field, or at least one year of experience in retail, a contact center, or customer service.
• Excellent communication skills and comfort in a dynamic, customer-facing environment.
• Proficiency with Microsoft Office; fluency in multiple languages is a plus.