Manager - Alterations and Tailoring - Perimeter Mall

The Alterations and Tailor Shop Manager at Perimeter Mall is a motivated and results-oriented leader committed to providing outstanding customer service. This role involves managing the alterations and tailoring department, ensuring high-quality service and adherence to Nordstrom guidelines.

• Teach, coach, and develop employees to provide exceptional customer service.
• Identify, recruit, and hire top talent for the department.
• Ensure alterations and tailoring are completed according to Nordstrom standards.
• Organize department workload to meet promised deadlines.
• Educate employees on proper fit and shop procedures.
• Manage office and labor expenses effectively.

• Previous experience in alterations or tailoring.
• Understanding of safe and proper use of shop equipment.
• Clear and professional communication skills.
• High level of ownership, accountability, and initiative.
• Ability to work a flexible schedule based on department needs.
• High school diploma or equivalent preferred.